Happy
The best tool in the market to measure, monitor and improve customer satisfaction through a short survey.
Get fast, fun and effortless answers. It ensures a high response rate.
World leader present in more than 120 countries.
HOW IT WORKS
- HappyOrNot terminals are installed at the desired service points.
- Choose your question based on the aspect of your service you want to measure.
- Customers will rate their experience by pressing one of the four bottoms in the terminal.
- The results and data will be shown in graphs and charts via the web-based reporting service
- Based on the feedback received, you can make informed decisions to improve customer satisfaction.
Measure customer satisfaction
Happy Or Not is the company behind the globally-recognisable Smiley Feedback system: four smiley face buttons. Thanks to an easy-to-use, intuitive and engaging system, this service has been implemented in more than 130 countries, has more than 4,000 clients all over the world and has collected feedback data from more than 1.5 billion customers to date.
Happy Or Not is a cloud-based service that offers survey management tools and a customer feedback platform with detailed statistics and data providing a great insight into customer or employee satisfaction. Smileys collect real-time feedback at a specific time and place. These insights are then converted into statistics that can be viewed by days, weeks, months, years, hours, etc., making it possible for businesses to instantly identify improvement areas and understand the root causes of satisfaction and dissatisfaction in each location.
Through a wide range of intuitive and engaging terminals designed to fit into all kinds of spaces, you can easily and effectively gather customer feedback. There is a wide range of terminals available with different designs to suit your organization’s needs: free-standing, wall-mounted, tabletop or even rail-mounted terminals. Happy Or Not terminals have a nice and fun design to attract the customer’s attention, and allow for personalization.
This scalable solution is perfect for both small and large companies.
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HappyOrNot Features
The main advantage of Happy Or Not is its analytics and survey management platform. A user-friendly, intuitive and very useful platform for businesses that want to connect with their customers or employees and find out what they really think.
Thanks to the data analytics platform businesses are able to monitor real-time data streams, update and manage surveys, set up survey questions for specific time periods, compare results across different locations, view industry trends and have feedback data automatically sent to their email either daily, weekly or monthly. It also includes other features such as API integration, data sharing, APP access, rating predictions, performance targets and much more
- Examine your performance and identify improvement areas using real data.
- Customer satisfaction index compatible with the Net Promoter Score index.
- Drive growth and revenue by providing an excellent customer experience.
- Keep improving by optimising your operations and creating better experiences for your customers.
- View and analyse your data anytime 24/7, and on any device.
- Share your results with your team.